Delivery Policy

Toys Insider Middle East is committed to make the delivery process is quick and pleasant as possible because we know how important your goods will arrive on time and in perfect condition. In order to provide utmost satisfaction, We work with a variety of couriers.

How quickly can I receive my order?

We aim to process all orders within 48 hours, Saturday to Thursday. Delivery inside the UAE will takes 2 to 3 working days. Our cut off is 12:00 pm and all orders from 12:00 pm will process in the next day. Delivery Fees will be flat rate of 20AED and all order above 100AED and will be free shipping . Avoid any delivery delay by providing your full address along with your contact details.

What if I want to receive my order within the day?

As long as you place anorder before 12:00pm and your location is inside dubai, our courier will deliver your item within the day but you need to pay extra charge for the urgent delivery for our courier.

What if I receive mistake items?

If you notice that your order is not the item you order or something missing on your order you have a right to refused the item and don’t pay anything to them.

What if I’m not available to receive my order and I want to reschedule?

Our courier will call you before the delivery however if you are not available to receive you item our courier will reschedule your order in next day delivery.

Delivery Process

Order Received

Once you place an order we will receive the order details and check the availability of the items you ordered. All orders from 12:00 pm will process at the next day.

Assign Courier

Our sales agent will assign the courier to collect your items in our logistic and delivery. Schedule of delivery will takes 2 to 3 working days from the date we receive your order.

Attemp to Delivery

Before dispatching of order, Our courier driver will call the customer if the items is ready for delivery.

Out for Delivery

If the customer confirm the availability our courier driver will dispatched for the delivery.